Returns & Refunds Policy

At EliteCov, we prioritize customer satisfaction and transparency in our refund policy. Our products are digital downloads, and we are committed to providing high-quality, accurately represented designs. Below are the updated terms for returns and refunds:

Refunds

Refunds are available under the following conditions:

• The product was not delivered as purchased (e.g., missing files or incorrect item).

• The product is not as described in its listing.

• The product is incompatible due to a verified issue on our side.

Refunds are typically not granted for reasons such as:

• Change of mind.

• User error (e.g., downloading the wrong file format).

If you meet the conditions for a refund, please contact us at contact@elitecov.com with your proof of purchase and a detailed description of the issue. Our team will review your request and resolve the matter promptly. Refunds, if approved, will be processed using the original payment method within 14 business days.

Returns

As our products are digital downloads, there are no physical goods to return. However, we recommend reaching out to our customer support for assistance if you encounter any issues.

Conditions for Refund Requests

In order for your refund request to be eligible, please ensure that:

• The product was purchased within the last 30 days.

• Your claim includes specific details about the issue encountered.

We reserve the right to deny refund requests that do not meet these conditions.

Process for Requesting Refunds

1. Email contact@elitecov.com with the subject line "Refund Request."

2. Include your order number, proof of purchase, and a detailed explanation of the issue.

3. Attach screenshots or any supporting documents if applicable.

Our Commitment

At EliteCov, we are dedicated to ensuring a positive experience for all our customers. If you encounter any issues, we’ll work diligently to resolve them to your satisfaction. Thank you for choosing EliteCov for your embroidery design needs.